Privacy Policy

Understand what information we are collecting, where it is used, and who has access to it.

  • We take your privacy seriously and are committed to protecting the privacy of all visitors and subscribers to our website (the “Website”) or any mobile application we make available through an app store (the “Application”, together with the Website, the “Platform”), and the corresponding services available through the Platform (the “Services”).
  • We have outlined our privacy policy below, which will govern how we process any personal information you supply to us.
  • Please read this privacy statement carefully since it contains critical information about who we are and how we collect, store, utilize, and distribute your information. You agree to, and where required, consent to, the collection, use, and transfer of your information as set forth in this policy by visiting the Platform, using our Services, or otherwise showing your permission. You must not use the Platform or the Services if you do not agree to the terms of this policy. This privacy policy supplements and does not supersede other warnings and privacy policies.
  • This privacy policy: (i) applies exclusively to the Platform and not to any other company’s or organization’s websites or applications; and (ii) particularly addresses our obligations under Pakistani law (the “Applicable Laws”).

With Whom Do We Share Your Personal Information?

Your personal information (including your name, address, and any other information you supply to us about yourself) may be processed by both of us.

We may also share your information with: (i) third parties who help us deliver our products and services to you (for example, payment service providers); (ii) other third parties who help us run our business (for example, marketing agencies or website hosts); and (iii) third parties you have authorized (for example, social media sites to which you have linked your account or third-party payment providers).

All third parties are required by us to protect the security of your personal data and to treat it in accordance with Applicable Laws.

We may use or share the information you supply to us if we are required to disclose or share your information to comply with any legal obligation, to enforce any obligation against you, or to protect our and our affiliates’ rights.

We may also need to disclose some personal information with our affiliates, subsidiaries, and third parties (for example, real estate agents who utilize the Website) or during a corporate restructure. Personal information is usually anonymized, but this is not always possible.

The Purpose behind Processing

Your information will enable us to give you with access to the portions of the Platform that are relevant to you and to perform the Services you seek.

We will use your information to notify you of special offers and provide you with other marketing information that we believe you will find useful, as well as to carry out services or customer research/development.

We may use your information to contact you for feedback on the Platform, the Services, and our business, as well as to alert you of changes or developments to the Platform, the Services, and our business.

Disclosure of Information

If a liquidator, administrator, or receiver is appointed over us or all or part of our assets, that insolvency practitioner may transfer your information to a third-party purchaser of the business, provided that purchaser agrees to use your information for the same purposes as set out in this policy. We promise not to disclose your personal information to other parties unless required by law.

Except as required by law or other legal laws, your information will not be provided to government or municipal authorities or other government organizations.

The Data We Collect About You

When you visit the Website or the Application, or set up a login and password to access the Services, you may be required to input personal information. This may include (I) your name and contact information, including email address and phone number; (ii) information to allow us to check and verify your identity; (iii) location data; (iv) your billing information, transaction and payment information and history; and (v) any other information that we may require from time to time in order to provide the Services and comply with Applicable Laws. You agree to and, when applicable, consent to the collecting of information regarding your use of the Platform and Services, as well as information from messages and communications you send to us.

This information is essential to provide you with the Services. If you do not give this information, we may be unable to deliver the Services.

This privacy policy will also apply when using mobile technology (such as mobile phones, tablets, or other devices) to access the Platform and/or the Services. Unless you have decided to remain anonymous via your device and/or platform settings, we may collect and utilize this information automatically if you use the Services and access the Platform using mobile technology.

Calls and text messages between you and Rafi Group, as well as calls and text messages between you and third parties made through Rafi Group (such as real estate agents you contact about a property via a form or link on our Website, or using contact information found on our Website), may be recorded or monitored for quality assurance and customer service purposes.


Cookies are little data files that are widely utilized as anonymous unique identifiers. These are sent to your browser by the websites you visit and are kept in the internal memory of your device.

These “cookies” are not specifically used by this Service. The website may, however, use third-party code and libraries that employ “cookies” to collect information and improve its services. You have the choice to accept or reject these cookies and to be notified when a cookie is sent to your device. If you opt to reject our cookies, you may be unable to utilize certain features of this Service.

Data Deletion Request

You may ask us to erase your personal information by emailing us at We will make every effort to comply with such deletion requests, but in some cases, we may be unable to delete your personal data because we are required to retain it for legal, regulatory, and/or compliance reasons (and we may be unable to communicate why we cannot delete such data due to confidentiality obligations). Before removing any information, we may request evidence of your identification and have the right to refuse deletion if your identity cannot be proved.

Security Measures

To protect the personal data under our control from unauthorized access, improper use and disclosure, unlawful destruction, or accidental loss, we have adopted security policies, guidelines, and technical measures.

In addition, we have protocols in place to handle any suspected data breach. Where we are legally obligated to do so, we shall notify you and any applicable regulator or authority of a suspected data security breach.

You are solely responsible for maintaining the confidentiality of your password and any account information. If you have any worries about your password or account information, or if you suspect any unauthorized use of your account, you should update your login information right as soon as possible.

Payment Data

We employ a third-party provider for processing credit card payments. They have access to personal information needed to perform their functions but may not use it for other purposes. We do not have access to or retain any of your payment information.

Updates to Policy

We retain the right to change this policy at any moment. Our revised policy will be posted on the Website, and by continuing to use and access the Platform after such changes, you agree to be bound by any modifications made by us. It is your duty to review this policy on a regular basis to confirm any changes.